Privacy Policy

Welcome to NQueBrit Cycling. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium bicycle accessories.

As a business based in Geneva, Switzerland, we process your personal data in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you contact us via our forms or email.

• Contact Data: Name, billing address, shipping address, and email address.
• Order Data: Details about products you have purchased, such as helmets, lights, or repair tools.
• Technical Data: IP address, browser type, operating system, and information about how you navigate our online catalog.

Note: We do not collect or store telephone numbers as our support is handled exclusively via email and contact forms.

We use the personal information collected via our website for a variety of business purposes described below:

• To fulfill and manage your orders, payments, and returns.
• To deliver targeted customer service responses to your email inquiries.
• To send administrative information to you, such as order confirmations or policy updates.
• To protect our services, for example, by monitoring for fraudulent transactions.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This includes:

• Service Providers: Third-party vendors who perform services for us, such as payment processing and parcel delivery.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal processes in Switzerland.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Depending on your location, you may have specific rights regarding your personal information. Under the Swiss FADP, you have the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your data.
• Restrict the processing of your personal information.
• Object to data processing under certain circumstances.

To exercise these rights, please contact us using the details provided below.